Privacy Policy (HPA Québec)
Last Updated: May 2026
At HPA Québec (Human Proximity Agents), operated in partnership with Solutions Vaistat Inc., we are committed to protecting the privacy, confidentiality, and security of the personal and medical information of our patients, caregivers, and partners.
1. Information We Collect
To safely coordinate last-mile medical logistics and patient accompaniment, we collect:
- Identifiable Information: Name, address, phone number, and email.
- Clinical & Logistical Data: Hospital discharge protocols, medical appointment schedules, and pharmacy prescription details.
- Real-Time Execution Data: Tracking information, proof of delivery, and chain-of-custody documentation.
2. How We Use Your Information
We process data strictly to fulfill our core healthcare assistance missions:
- Coordinating secure hospital-to-home transitions and medication deliveries.
- Providing authorized real-time visibility to family members and healthcare providers.
- Escalating logistical exceptions or health anomalies to clinical partners.
3. Data Sharing and Protection
- Interoperability: Your data is shared securely with designated partner pharmacies, clinicians, and the Vaistat platform solely to execute care.
- No Commercial Sharing: We never sell, rent, or trade personal health data with third-party advertisers.
- Security Infrastructure: All digital logs and data flows are encrypted both in transit and at rest, aligning with strict institutional healthcare standards.
4. Your Rights
You hold the right to access, rectify, or request the deletion of your personal data at any time, subject to legal or medical record retention regulations. For inquiries, contact our Privacy Officer at privacy@vaistat.com.
